Privacy Policy

Effective Date: October 1, 2025
Last Updated: October 1, 2025
Emergency Response (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you use our mobile application (“App”) and related services.

1. Information We Collect

We may collect the following types of information:
  • Personal Information: Name, email address, phone number, and emergency contacts you provide. 
  • Location Information: Real-time GPS data when you enable location sharing during emergencies. 
  • Usage Data: App interactions, device type, and crash logs to improve performance. 
  • Emergency Reports: Details you log during incidents (time, type of emergency, location).

2. How We Use Your Information

We use collected information to:
  • Provide emergency response features (first aid guidance, local emergency dialing, GPS sharing). 
  • Improve and maintain our services. 
  • Communicate important updates and support messages. 
  • Ensure safety features work globally and reliably.

3. Sharing of Information

We do not sell or rent your personal data. We may share your information with:
  • Emergency Contacts: When you use the app to share your location or incident reports. 
  • Emergency Services: When you choose to send reports or connect directly. 
  • Service Providers: For hosting, analytics, and technical support. 
  • Legal Compliance: If required by law or to protect safety and security.

4. Data Security

We use industry-standard encryption and security measures to protect your data. However, no system is 100% secure, and we cannot guarantee absolute protection.

5. Data Retention

We keep your information only as long as necessary to provide services or comply with legal requirements. You can request deletion of your data at any time by contacting us.

6. Your Rights

Depending on your location, you may have rights to:
  • Access or download your personal data. 
  • Request corrections or deletions. 
  • Withdraw consent for location sharing.

7. Children’s Privacy

Our app is not designed for children under 13. We do not knowingly collect personal data from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted in the app and on our website with a revised “10/1/2025” date.

9. Contact Us

If you have questions, contact us at:
support@emergency.com
0064 9971 1242
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